Returns & Exchanges

At Dreame, we want you to be completely satisfied with your home upgrades, which is why we offer a 30-day window for returns on all products in their original condition. Our goal is to ensure your living space feels exactly how you envisioned it with our premium home essentials.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, accessories, and protective inserts are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.