Frequently Asked Questions
Everything you need to know about enhancing your living space with Dreame.
What is the standard shipping timeframe for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure safe handling and assembly.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do your products come with a warranty?
Yes, all Dreame furniture pieces include a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery progress by logging into your account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna to help you budget for your home upgrades.
Are your materials sustainably sourced?
Sustainability is a core value at Dreame. We prioritize FSC-certified wood, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.